Position Overview


The Digital Experience Specialist is responsible for the management and development of the digital platform for all company Global Compounds divisions. This includes a strategic vision for the internal and external user experience.


  • Serve as subject matter expert for the business and resource for digital platforms and activities.
  • Define and optimize digital experience to align user experience with business objectives and stakeholder priorities.
  • Manage projects and activities for the business unit through the digital transformation initiative.
  • Develop and define goals; select, monitor, and report KPIs; identify opportunities through analysis and research, provide recommendations for enhancements.
  • Engage with cross-functional stakeholders and partners to design and map the user experience.
  • Continuous development of digital strategy adjusting and implement content and processes through analytics and feedback to drive adoption.
  • Onsite and virtual training for all company Global Compounds employees and customers.
  • Detailed problem solving surround all aspects of the digital platform.
  • Salesforce Product Owner: Owner of the stakeholder experience and strategy of CRM and eCommerce platforms.
  • Manage projects to deliver business requirements for digital initiatives and process improvement for e-commerce and CRM.
  • Work closely with business, leadership, and technology teams to develop and implement digital strategy initiatives.
  • Leverage platform capabilities and feature sets to optimize business process for sales, services, and supply chain to enhance the user experience.
  • Analyze qualitative and quantitative data on site performance and user/ customer experience (e.g., surveys, informal collection/ discussions, Google Analytics) to recommend strategic solutions/ enhancements grounded in best practices.
  • Facilitate change management activities with stakeholders (internal and external).
  • Cross-functional team liaison for execution of digital technology/ digital strategy.
  • Pricing and regulatory request implementation and continuous improvement support.


  • Required: Bachelor’s degree or higher in Business and/or Computer Science.
  • Salesforce Admin Certification.
  • 2-3 years experience with the Salesforce.com platform.
  • Strong organizational skills.
  • Capability at creating strategic and tactical plans for digital platforms.
  • Excellent skills as an effective and persuasive speaker; excellent writing skills.
  • Ability to work with high level executives and support personnel internally and externally.
  • Must possess and exhibit exceptional self-motivational characteristics.
  • Fluency with Salesforce, SAP, Word, Excel, Power Point, Apple technology.
  • Ability to travel up to 25%.


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to hold, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Want to talk with us about Staffing and Recruiting?

Submit this form, or call us to chat live: +1 (844) 978-6697