Position Overview

SUMMARY

The Digital Experience Specialist is responsible for the management and development of the digital platform for all company Global Compounds divisions. This includes a strategic vision for the internal and external user experience.


DUTIES AND RESPONSIBILITIES

  • Serve as subject matter expert for the business and resource for digital platforms and activities.
  • Define and optimize digital experience to align user experience with business objectives and stakeholder priorities.
  • Manage projects and activities for the business unit through the digital transformation initiative.
  • Develop and define goals; select, monitor, and report KPIs; identify opportunities through analysis and research, provide recommendations for enhancements.
  • Engage with cross-functional stakeholders and partners to design and map the user experience.
  • Continuous development of digital strategy adjusting and implement content and processes through analytics and feedback to drive adoption.
  • Onsite and virtual training for all company Global Compounds employees and customers.
  • Detailed problem solving surround all aspects of the digital platform.
  • Salesforce Product Owner: Owner of the stakeholder experience and strategy of CRM and eCommerce platforms.
  • Manage projects to deliver business requirements for digital initiatives and process improvement for e-commerce and CRM.
  • Work closely with business, leadership, and technology teams to develop and implement digital strategy initiatives.
  • Leverage platform capabilities and feature sets to optimize business process for sales, services, and supply chain to enhance the user experience.
  • Analyze qualitative and quantitative data on site performance and user/ customer experience (e.g., surveys, informal collection/ discussions, Google Analytics) to recommend strategic solutions/ enhancements grounded in best practices.
  • Facilitate change management activities with stakeholders (internal and external).
  • Cross-functional team liaison for execution of digital technology/ digital strategy.
  • Pricing and regulatory request implementation and continuous improvement support.


EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Required: Bachelor’s degree or higher in Business and/or Computer Science.
  • Salesforce Admin Certification.
  • 2-3 years experience with the Salesforce.com platform.
  • Strong organizational skills.
  • Capability at creating strategic and tactical plans for digital platforms.
  • Excellent skills as an effective and persuasive speaker; excellent writing skills.
  • Ability to work with high level executives and support personnel internally and externally.
  • Must possess and exhibit exceptional self-motivational characteristics.
  • Fluency with Salesforce, SAP, Word, Excel, Power Point, Apple technology.
  • Ability to travel up to 25%.


PHYSICAL DEMANDS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to hold, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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