Contact Us

Position Overview

Responsibilities

  • Key responsibilities this role is expected to effectively demonstrate are as follows:
  • Understand clients’ needs and translate into social business and digital solutions.
  • Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
  • Align client requirements to 7Summits products and platforms.
  • Interpret business requirements to identify technology and operational implications.
  • Provide best practice knowledge on business processes integrated with communities.
  • Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
  • Create business process flows, use cases, user stories, and test cases.
  • Support senior strategist on sales calls, proposal development, and resource estimating.
  • Assist in change management and community activation activities.

Skills and Requirements

  • Basic skills and requirements needed to perform in this role are as follows:
  • Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
  • 3+ years experience in a Business Analyst or Strategy related role.
  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
  • Experience with agile development tools such as JIRA.
  • Familiarity with data analysis tools and methodologies.
  • Strong consulting, problem solving, and critical thinking skills.
  • Collaborative and consultative work style.
  • Strong written, verbal and presentation communication skills.
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • Prior experience w/ Salesforce Community Cloud (preferred).
  • Travel requirements are in the range of 25-50%.
  • This position is not eligible for Visa sponsorship.


Want to talk with us about Staffing and Recruiting?

Submit this form, or call us to chat live: +1 (844) 978-6697